Shipping policy

Processing Time

All orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays). During high-volume periods (sales, holidays, product launches), processing may take slightly longer.

Once your order ships, you’ll receive an email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

• United States: 7–12 business days

• International: 10–21 business days (varies by destination and customs)

Orders are shipped by our fulfillment partner from its international warehouse and delivered in the United States by a local last-mile carrier. Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs, or peak-season volume.

Order Tracking

When your order ships, we’ll email you a tracking number. You can follow your package at 17track.net or on our Track My Order page.

The first tracking status is usually “Parcel Data Received”, which means the label has been created and the carrier has your shipment data. The next scans (sorting centre, departure, arrival in the U.S.) normally appear within 3–5 business days.

Shipping Address Accuracy

Please double-check your shipping address before placing your order.

If an order is returned to us due to an incorrect or incomplete address provided at checkout:

• You may be responsible for the reshipping fee, and

• We may deduct shipping/handling costs from any refund